Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how jilid.cam ("jilid", "we", "us", "our") collects, uses, discloses, and safeguards your personal information when you access or use our online casino, sports betting, bingo, slots, and related gaming services (collectively, the "Services"). This Policy applies to all users of jilid Services, including visitors to our website, registered players, and customers who engage with our platform through any channel.

By accessing or using jilid Services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with any aspect of this Policy, you should discontinue use of our Services immediately. We are committed to protecting your privacy and maintaining the security of your personal information in accordance with applicable data protection laws and international best practices for online gaming operators.

2. Information We Collect

jilid collects various types of information to provide, maintain, improve, and secure our Services. The information we collect falls into the following categories:

2.1 Personal Information You Provide

When you register an account with jilid, make deposits or withdrawals, contact customer support, or otherwise interact with our Services, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers required for age verification and Know Your Customer (KYC) compliance.
• Contact Information: Email address, phone number, residential address, and preferred communication methods.
• Financial Information: Payment method details including GCash, Maya, bank account information (BPI, BDO, Metrobank, UnionBank), cryptocurrency wallet addresses (USDT), Coins.ph account details, transaction history, deposit and withdrawal records, and payment verification documents.
• Account Credentials: Username, password, security questions and answers, and PIN codes you create for account access and security.
• Verification Documents: Copies of government-issued IDs, proof of address documents, utility bills, bank statements, and selfie photographs required for identity verification and compliance purposes.
• Communication Content: Messages, emails, chat transcripts, feedback, and other communications you send to our customer support team or through our platform.

2.2 Information Collected Automatically

When you access jilid Services, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, and mobile network information.
• Usage Data: Pages visited, games played, bets placed, betting patterns, time spent on our platform, clickstream data, and interaction with features and promotions.
• Location Data: IP address, geolocation data, and time zone information to ensure compliance with jurisdictional restrictions and to prevent access from prohibited territories.
• Technical Data: Log files, error reports, system activity, and diagnostic information that helps us troubleshoot technical issues and improve platform performance.

2.3 Information from Third Parties

We may receive information about you from third-party sources including payment processors (GCash, Maya, banks), identity verification services, fraud prevention agencies, gaming regulators, and marketing partners. This information helps us verify your identity, prevent fraud, and comply with legal obligations applicable to online gaming operators in the Philippines and internationally.

3. How We Use Your Information

jilid processes your personal information for the following legitimate business purposes:

3.1 Service Delivery and Account Management

• Creating, maintaining, and managing your jilid account.
• Processing deposits, withdrawals, and other financial transactions through GCash, Maya, bank transfers, cryptocurrency, and other supported payment methods.
• Providing access to casino games, sports betting, bingo, slots, and live dealer games.
• Crediting bonuses, processing promotions, and managing loyalty rewards programs.
• Responding to your inquiries, support requests, and communications via our 24/7 customer support channels.

3.2 Legal Compliance and Security

• Verifying your identity and age to ensure compliance with legal requirements that players must be 21 years or older.
• Conducting Know Your Customer (KYC) and anti-money laundering (AML) checks as required by gaming regulations and financial laws.
• Detecting, preventing, and investigating fraud, money laundering, collusion, bonus abuse, and other prohibited activities.
• Maintaining security of our platform and protecting against unauthorized access, cyberattacks, and data breaches.
• Complying with legal obligations, court orders, and requests from regulatory authorities including PAGCOR and other gaming regulators.
• Enforcing our Terms and Conditions and other policies governing use of jilid Services.

3.3 Platform Improvement and Analytics

• Analyzing usage patterns, betting behaviors, and player preferences to improve our Services and develop new features.
• Conducting market research, surveys, and data analysis to understand player needs and enhance user experience.
• Testing new games, features, and promotions to optimize platform performance.
• Generating anonymized and aggregated statistics for business intelligence purposes.

3.4 Marketing and Communications

• Sending promotional offers, bonus notifications, tournament announcements, and personalized recommendations based on your gaming preferences.
• Delivering newsletters, platform updates, and important service announcements via email, SMS, or in-platform notifications.
• Conducting targeted advertising campaigns on our website and through third-party advertising networks.
• Personalizing your experience on jilid based on your location (Manila, Cebu, Davao, or other Philippine cities), game preferences, and betting history.

3.5 Responsible Gaming Support

• Implementing responsible gaming tools including deposit limits, loss limits, session time limits, and self-exclusion features.
• Monitoring gaming behavior to identify potential problem gambling patterns and providing appropriate intervention resources.
• Facilitating access to responsible gaming support services and counseling resources available through PAGCOR and other organizations.

4. Data Sharing and Disclosure

jilid does not sell your personal information to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

4.1 Service Providers and Business Partners

We share information with third-party service providers who perform services on our behalf, including:

• Payment Processors: GCash, Maya, BPI, BDO, Metrobank, UnionBank, cryptocurrency payment gateways, and Coins.ph for processing deposits and withdrawals.
• Gaming Providers: Third-party game developers and live dealer studios that power our casino games, slots, bingo, and sports betting platforms.
• Identity Verification Services: KYC and AML compliance providers that verify player identities and screen for prohibited persons.
• Customer Support Platforms: Live chat providers, ticketing systems, and communication tools that enable our 24/7 Tagalog-English support services.
• Marketing and Analytics Partners: Email service providers, SMS gateways, advertising networks, and analytics platforms that help us understand and improve player experience.
• IT and Security Providers: Cloud hosting services, cybersecurity firms, and technical infrastructure providers that maintain our platform security and performance.

4.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, regulatory bodies, law enforcement agencies, and courts when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory inquiries from PAGCOR or other gaming regulators.
• Investigate and prevent fraud, money laundering, terrorist financing, or other illegal activities.
• Protect the rights, property, or safety of jilid, our players, or the public.
• Enforce our Terms and Conditions or other legal agreements.

4.3 Business Transfers

If jilid is involved in a merger, acquisition, asset sale, or other corporate restructuring, your personal information may be transferred to the acquiring entity. We will provide notice of any such transfer and ensure that the receiving party commits to protecting your information in accordance with this Privacy Policy.

5. Data Security

jilid employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All sensitive data including passwords, payment information, and personal details are encrypted using SSL/TLS protocols during transmission and at rest.
• Access Controls: Strict access controls limit employee access to personal information on a need-to-know basis, with multi-factor authentication required for administrative access.
• Security Monitoring: 24/7 security monitoring, intrusion detection systems, and regular security audits to identify and address vulnerabilities.
• Secure Infrastructure: Our platform is hosted on secure cloud infrastructure with redundant backups, disaster recovery procedures, and business continuity plans.
• Payment Security: PCI DSS compliance for handling payment card data and secure integration with Philippine payment providers (GCash, Maya, banks).
• Regular Updates: Continuous security updates, patch management, and vulnerability assessments to maintain platform integrity.

While we implement robust security measures, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any suspected unauthorized access to your account.

6. Data Retention

jilid retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your active account plus a minimum of five (5) years after account closure as required by gaming regulations and anti-money laundering laws.
• Transaction Records: Financial transaction history, deposit and withdrawal records retained for seven (7) years to comply with tax laws and financial regulations.
• Verification Documents: Identity documents and KYC records retained for the period required by applicable gaming and financial regulations.
• Marketing Communications: Retained until you withdraw consent or opt out of marketing communications, plus a reasonable period to process your request.
• Technical Logs: Server logs, access logs, and technical data typically retained for 90 days to 12 months for security monitoring and troubleshooting purposes.

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with data protection best practices.

7. Your Privacy Rights

Subject to applicable law, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you and details of how we process it.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information by updating your account details or contacting customer support.
• Right to Erasure: You may request deletion of your personal information, subject to our legal obligations to retain certain records for regulatory compliance.
• Right to Restrict Processing: You may request that we limit how we use your personal information in certain circumstances.
• Right to Data Portability: You may request a copy of your personal information in a structured, machine-readable format.
• Right to Object: You may object to processing of your personal information for direct marketing purposes or other legitimate interests.
• Right to Withdraw Consent: Where we process your information based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within thirty (30) days. Please note that certain requests may be subject to verification of your identity and may be limited by legal obligations to retain specific information.

8. Cookies and Tracking Technologies

jilid uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on subsequent visits and remember your preferences.

Types of Cookies We Use

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when cookies are being set. However, disabling essential cookies may prevent you from using critical features of jilid, including logging into your account, making deposits, or accessing games. We recommend keeping essential cookies enabled for full platform functionality.

For more information about managing cookies in your specific browser, consult the help documentation for Chrome, Firefox, Safari, Edge, or your mobile browser.

9. Children's Privacy

jilid Services are strictly intended for individuals aged 21 years or older in compliance with Philippine gaming regulations. We do not knowingly collect, use, or disclose personal information from anyone under the age of 21. If we become aware that we have inadvertently collected personal information from an underage individual, we will take immediate steps to delete such information and close the associated account.

If you are a parent or guardian and believe that your child has provided personal information to jilid, please contact us immediately at [email protected] so we can take appropriate action.

10. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries outside the Philippines where our service providers, cloud infrastructure, or business partners operate. When we transfer personal information internationally, we implement appropriate safeguards to ensure your information receives an adequate level of protection consistent with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

jilid reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes to this Policy, we will notify you via email, in-platform notification, or prominent notice on our website at least 30 days before the changes take effect.

Your continued use of jilid Services after any modifications to this Privacy Policy constitutes your acceptance of the updated Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how jilid handles your personal information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 via our website
• Response Time: We typically respond to privacy-related inquiries within 2-4 hours

If you are not satisfied with our response, you may have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines or other applicable data protection authorities.